Your privacy matters to us. This Privacy Policy explains exactly what personal data ph364 collects, why we collect it, how we use it, and the rights you have over your own information.
ph364 ("ph364," "we," "us," or "our") is committed to protecting the privacy and personal data of every player who uses the ph364 online gaming platform at ph364.app. This Privacy Policy ("Policy") describes how ph364 collects, processes, stores, shares, and protects your personal information in connection with your use of the Platform, including all games, services, and features available to registered players in the Philippines.
This Policy is written in compliance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines, and its Implementing Rules and Regulations. By registering an account or using the ph364 Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.
If you do not agree with any part of this Policy, please discontinue your use of the ph364 Platform and contact our support team to request account closure and data deletion where applicable.
Six core principles that guide how ph364 handles your personal data every single day.
ph364 only collects personal data that is strictly necessary for the operation of the Platform, compliance with legal obligations, and delivery of services to you. We do not collect data for its own sake - every piece of information we hold has a clear and documented purpose.
All personal data stored by ph364 is protected using industry-standard encryption, access controls, and security protocols. Financial data such as payment method details is handled through PCI-DSS compliant payment processors. ph364 conducts regular security audits to identify and address vulnerabilities.
ph364 does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes. Data sharing with third parties is limited to service providers who assist in operating the Platform, regulatory bodies as required by law, and fraud prevention partners.
ph364 processes all personal data in accordance with Republic Act No. 10173 (Data Privacy Act of 2012) and its Implementing Rules and Regulations. We are registered with the National Privacy Commission (NPC) of the Philippines and maintain a designated Data Protection Officer (DPO) to oversee compliance.
ph364 takes reasonable steps to ensure that the personal data we hold about you is accurate, complete, and up to date. You can review and update your account information at any time through your ph364 account settings. If you believe any data we hold is inaccurate, you have the right to request correction.
ph364 is committed to being transparent about how we use your data. This Policy is written in plain, accessible English so that every Filipino player can understand their rights and our obligations. We will notify you of any material changes to this Policy before they take effect.
1.1 Data Controller. ph364 operates the online gaming platform accessible at ph364.app and is the data controller responsible for the personal data collected through the Platform. As data controller, ph364 determines the purposes and means of processing your personal data.
1.2 Data Protection Officer. ph364 has appointed a Data Protection Officer (DPO) to oversee compliance with the Data Privacy Act of 2012 and this Privacy Policy. If you have any questions, concerns, or requests relating to your personal data, you may contact our DPO at [email protected]. Please include "Data Privacy Request" in the subject line of your message.
1.3 Scope. This Policy applies to all personal data collected by ph364 through the Platform, including data collected during account registration, gameplay, financial transactions, customer support interactions, and use of any ph364 mobile application or associated service.
ph364 collects the following categories of personal data from players:
2.1 Identity Data. Information that identifies you as an individual, including:
2.2 Contact Data. Information used to communicate with you:
2.3 Financial Data. Information related to your deposits, withdrawals, and payment methods:
2.4 Gaming Activity Data. Records of your activity on the ph364 Platform:
2.5 Technical Data. Information collected automatically when you access the Platform:
2.6 Communications Data. Records of your interactions with ph364 support and marketing channels:
ph364 collects personal data through the following means:
3.1 Direct Collection. You provide data directly to ph364 when you register an account, complete KYC verification, make a deposit or withdrawal, contact customer support, respond to a survey or promotion, or update your account settings. The accuracy of directly provided data is your responsibility.
3.2 Automated Collection. When you access and use the ph364 Platform, certain technical data is collected automatically through cookies, web beacons, log files, and similar tracking technologies. This includes your IP address, device identifiers, browser information, and gameplay activity. See Section 9 for more details on cookies.
3.3 Third-Party Sources. ph364 may receive personal data about you from third-party sources in limited circumstances, including:
3.4 Publicly Available Sources. In limited circumstances related to fraud prevention or regulatory compliance, ph364 may collect data from publicly available sources such as government databases or public records.
ph364 processes your personal data for the following purposes:
| Purpose | Data Used |
|---|---|
| Account registration and management | Identity data, contact data |
| Age and identity verification (KYC) | Identity data, government ID documents |
| Processing deposits and withdrawals | Financial data, identity data |
| Delivering gaming services and features | Gaming activity data, technical data |
| Fraud prevention and security monitoring | Technical data, financial data, gaming activity data |
| Anti-money laundering (AML) compliance | Financial data, identity data, transaction history |
| Customer support and dispute resolution | Communications data, gaming activity data |
| Responsible gaming monitoring and tools | Gaming activity data, responsible gaming settings |
| Marketing and promotional communications (with consent) | Contact data, marketing preferences |
| Platform analytics and improvement | Technical data, gaming activity data |
| Legal and regulatory compliance | All categories as required by law |
Under the Data Privacy Act of 2012, ph364 relies on the following legal bases for processing your personal data:
5.1 Contractual Necessity. Processing is necessary for the performance of the contract between you and ph364 — specifically, to operate your account, process transactions, and deliver gaming services as described in our Terms and Conditions.
5.2 Legal Obligation. ph364 is required by Philippine law to process certain personal data for purposes including KYC verification, AML compliance, tax reporting, and regulatory reporting to relevant gaming authorities. This processing is mandatory and cannot be opted out of.
5.3 Legitimate Interests. ph364 processes certain data based on its legitimate interests in operating a secure, fair, and commercially viable gaming platform. This includes fraud detection, security monitoring, platform analytics, and responsible gaming monitoring. ph364 ensures that its legitimate interests do not override your fundamental rights and freedoms.
5.4 Consent. For processing activities that are not strictly necessary — such as sending you marketing communications, promotional offers, and personalized game recommendations — ph364 relies on your freely given, specific, and informed consent. You may withdraw your consent at any time by updating your communication preferences in your account settings or by contacting support.
6.1 Service Providers. ph364 shares personal data with trusted third-party service providers who assist in operating the Platform. These providers are contractually bound to process your data only on ph364's instructions and in accordance with applicable data protection law. Categories of service providers include:
6.2 Regulatory Authorities. ph364 may be required to disclose your personal data to Philippine regulatory authorities, law enforcement agencies, courts, or other government bodies where required by law or in response to a valid legal request. Such disclosures will be made in strict compliance with applicable legal requirements.
6.3 Business Transfers. In the event of a merger, acquisition, restructuring, or sale of all or part of ph364's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and the privacy practices of the acquiring entity before your data is transferred.
6.4 No Sale of Data. ph364 does not sell, rent, or trade your personal data to any third party for their own independent marketing, advertising, or commercial purposes. Any data sharing is limited to the purposes described in this Policy.
6.5 International Transfers. Some of ph364's service providers may be located outside the Philippines. Where personal data is transferred internationally, ph364 ensures that appropriate safeguards are in place to protect your data in accordance with the Data Privacy Act of 2012 and its Implementing Rules and Regulations.
7.1 Retention Periods. ph364 retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:
7.2 Deletion. Upon expiry of the applicable retention period, ph364 will securely delete or anonymize your personal data so that it can no longer be associated with you. Where deletion is not immediately possible due to technical constraints, ph364 will isolate the data from further processing until deletion can be completed.
8.1 Security Measures. ph364 implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. These measures include:
8.2 Data Breach Response. In the event of a personal data breach that poses a risk to your rights and freedoms, ph364 will notify the National Privacy Commission (NPC) within seventy-two (72) hours of becoming aware of the breach, as required by the Data Privacy Act of 2012. Affected players will be notified without undue delay where the breach is likely to result in a high risk to their rights.
8.3 Your Responsibility. While ph364 takes all reasonable steps to protect your data, you are also responsible for maintaining the security of your account credentials. Do not share your ph364 password with anyone. ph364 will never ask for your password via email, live chat, or any other channel.
9.1 What Are Cookies. Cookies are small text files placed on your device when you visit the ph364 Platform. They allow the Platform to recognize your device, remember your preferences, and collect information about how you use the site. ph364 uses both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period).
9.2 Types of Cookies Used. ph364 uses the following categories of cookies:
9.3 Managing Cookies. You can manage your cookie preferences through your browser settings. Most browsers allow you to refuse or delete cookies. Note that disabling certain cookies may affect the functionality of the ph364 Platform. For marketing cookies, you can also update your preferences through your account settings.
Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by ph364:
Right to Be Informed Know what data we collect, why we collect it, and how it is used.
Right to Access Request a copy of the personal data ph364 holds about you.
Right to Correction Request correction of inaccurate or incomplete personal data.
Right to Erasure Request deletion of your data where it is no longer necessary or lawfully held.
Right to Object Object to processing based on legitimate interests or for direct marketing purposes.
Right to Portability Receive your data in a structured, machine-readable format for transfer to another service.
Right to Withdraw Consent Withdraw consent for marketing or non-essential processing at any time.
Right to Complain Lodge a complaint with the National Privacy Commission (NPC) of the Philippines.
To exercise any of these rights, please contact ph364's Data Protection Officer at [email protected] with the subject line "Data Privacy Request." ph364 will respond to your request within thirty (30) days. In some cases, ph364 may need to verify your identity before processing your request.
11.1 Age Restriction. The ph364 Platform is strictly intended for individuals who are 21 years of age or older. ph364 does not knowingly collect personal data from persons under the age of 21. If you are under 21, you must not register an account or use the ph364 Platform.
11.2 Discovery of Minor's Data. If ph364 discovers or is notified that personal data has been collected from a person under the age of 21, ph364 will immediately suspend the associated account, delete the personal data in question, and take appropriate steps to prevent further access by that individual.
11.3 Parental Responsibility. Parents and guardians are responsible for ensuring that minors in their household do not access the ph364 Platform or use their ph364 account credentials. ph364 recommends the use of parental control software to restrict access to online gambling platforms.
12.1 Right to Amend. ph364 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal requirements, or Platform features. The most current version of this Policy will always be available at ph364.app/privacy-policy.
12.2 Notification of Changes. Where changes to this Policy are material — meaning they significantly affect how we collect, use, or share your personal data — ph364 will notify you by email or by displaying a prominent notice on the Platform at least seven (7) days before the changes take effect.
12.3 Continued Use. Your continued use of the ph364 Platform after the effective date of any updated Privacy Policy constitutes your acknowledgment of the changes. If you do not agree with the updated Policy, you should discontinue use of the Platform and contact support to request account closure.
12.4 Governing Law. This Privacy Policy is governed by and construed in accordance with the laws of the Republic of the Philippines, including the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations. Any disputes arising from this Policy shall be subject to the jurisdiction of the appropriate Philippine courts and regulatory bodies.
Your data is protected, your privacy is respected, and your gaming experience is secure. Join thousands of Filipino players who trust ph364 for safe, fair, and exciting online gaming.
21+ only. Please play responsibly. ph364 is committed to protecting your privacy and your gaming experience.